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Top 10 Questions to Ask When Choosing a Dog Boarding Facility

Updated: Jun 6, 2023

Finding the perfect dog boarding facility for your furry friend is essential for ensuring their safety, comfort, and happiness while you're away. With so many options available, it can be challenging to determine which facility is the best fit for your pet's unique needs. To help make the decision process easier, we've compiled a list of the top 10 questions you should ask when choosing a dog boarding facility.



What are the staff's qualifications and experience?

The staff's qualifications and experience play a crucial role in the quality of care your dog receives. Ask about the staff's background in animal care, any relevant certifications, and their experience working with dogs. A qualified and experienced staff will be better equipped to handle your dog's needs and address any issues that may arise during their stay.


What is the staff-to-dog ratio?

A low staff-to-dog ratio ensures that your pet receives adequate attention and supervision. Ask the facility about their staffing levels and how they ensure that each dog receives the necessary care and attention.


What vaccinations and health requirements do you have for dogs staying at your facility?

For the safety of all dogs, reputable boarding facilities will require proof of up-to-date vaccinations and may have additional health requirements. Ask about their vaccination policy and any other health-related prerequisites for boarding.


How are dogs separated and supervised during playtime?

Proper supervision and separation of dogs during playtime are essential for preventing accidents or injuries. Ask the facility how they separate dogs by size, age, or temperament and how they ensure that playtime is safe and enjoyable for all guests.


What is their protocol for handling medical emergencies?

In the event of a medical emergency, it's important to know that your dog will receive prompt and appropriate care. Ask about the facility's emergency procedures, their relationship with local veterinarians, and how they handle situations requiring immediate medical attention.


Can I tour the facility?

Touring the facility allows you to assess the cleanliness, safety, and overall environment where your dog will be staying. Pay attention to factors like ventilation, lighting, and noise levels, as well as the condition of the play areas and sleeping quarters.


What is the daily schedule for dogs staying at your facility?

A consistent daily routine can help reduce stress and anxiety for your dog during its stay. Ask about the facility's schedule for feeding, playtime, and rest periods, and how they accommodate individual dogs' needs and preferences.


Can I bring my dog's food, toys, and bedding?

Some facilities may have restrictions on the items you can bring from home. Check if you can provide your dog's food, toys, and bedding to help make their stay more comfortable and familiar. Here is a detailed article with a checklist of how to prepare your dog for boarding or daycare at Sunny's Dog Boarding & Daycare in Mequon, WI.


What is your cancellation policy and pricing structure?

Understanding the facility's pricing structure and cancellation policy is important for managing your expectations and budget. Ask about any additional fees for services like administering medication, extra playtime, or grooming.


How will you communicate with me about my dog's stay?

Regular updates on your dog's well-being can provide peace of mind while you're away. Ask the facility how they plan to communicate with you during your dog's stay, whether through phone calls, emails, or even photo and video updates.


Asking these top 10 questions during your search for a dog boarding facility will help you find the perfect fit for your furry friend. Remember that the safety, comfort, and happiness of your dog should be the top priority when choosing a facility. By doing your due diligence and asking the right questions, you can ensure that your pet is in good hands while you're away.


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